We are committed to swiftly and effectively addressing any valid claims that arise from our investigations. Our track record demonstrates our ability to resolve legitimate claims with efficiency and diligence. We encourage you to exercise discretion and sound judgment when considering filing a claim. Claims lacking merit will be promptly dismissed and may not receive any response. Rest assured, we prioritize fair and timely resolutions for all inquiries. Please understand the claims process does not guarantee an immediate response and may take processing time of up to six weeks.

TOW INVOICE NUMBER

UPLOAD COPY OF INVOICE / RECEIPT

Max. file size: 25 MB.
This can be found on an email that you received from support@lonestarrecovery.us. It will show all relevant information, including invoice #, vehicle information and towing information.if you do not upload the invoice / RECEIPT your submission will not be delivered to our team.

FIRST NAME

LAST NAME

EMAIL

PHONE NUMBER

STREET ADDRESS

CITY

STATE

ZIP

ARE YOU THE TITLED OWNER OF THE VEHICLE?

YESNO

If no, what is the name of the titled owner of the vehicle?

ARE YOU THE ONLY DRIVER OF THE VEHICLE?

YESNO

HAVE WE TOWED YOUR VEHICLE MORE THAN ONCE?

YESNO

Was a parking permit issued for the vehicle for which you are contesting the tow?

YESNO

Why was your vehicle towed?

NO PERMITNOT IN A MARKED STALLFIRE LANEHANDICAP PARKINGRED ZONETIMED PARKINGABANDONEDCURRENT TAGS NOT DISPLAYEDOTHER

Was the vehicle removed from a reserved space?

YESNO

WERE YOU VISITING A LEGAL LEASE HOLDING RESIDENT AT A MULTI-FAMILY PROPERTY WHEN YOUR VEHICLE WAS TOWED? IF YES, PLEASE PROVIDE THEIR NAME.

YESNO

Name of lease holder

Were you the person to park the vehicle prior to towing?

YESNO

Are you a law enforcement officer?

YESNO

ARE YOU AN ATTORNEY OR LEGAL PROFESSIONAL?

YESNO

Upload all supporting documentation substantiating your claim.

Max. file size: 25 MB.
ex. evidence/proof of wrongdoing.if you do not upload any supporting documentation your submission will not be delivered to our team.

ADDITIONAL DOCUMENTATION 1

Max. file size: 25 MB.
ex. evidence/proof of wrongdoinG.

ADDITIONAL DOCUMENTATION 2

Max. file size: 25 MB.
ex. evidence/proof of WRONGDOING.

ADDITIONAL DOCUMENTATION 3

Max. file size: 25 MB.
ex. evidence/proof of wrongdoinG.

ADDITIONAL DOCUMENTATION 4

Max. file size: 25 MB.
ex. evidence/proof of wrongdoinG.

ADDITIONAL DOCUMENTATION 5

Max. file size: 25 MB.
ex. evidence/proof of wrongdoinG.

The vehicle associated with the Invoice # listed above was removed from:

APARTMENT COMPLEXHOME OWNERS ASSOCIATIONINDUSTRIAL PARKCONDO UNIT ASSOCIATIONSHOPPING CENTEROTHER

NAME OR ADDRESS OF PROPERTY YOUR VEHICLE WAS REMOVED FROM

In great detail answer both: What is the desired outcome of your complaint? Why should that be warranted?

Did you know that Utah towing companies do not set the impound towing rates & fees rather they are set and regulated by The Department of Transportation?

YESNO

Do you understand that if your complaint is incomplete, incoherent or unjustified, there will no response from any representative?

YESNO

Do you understand THAT OUR LISTED TELEPHONE NUMBER and any other office lines do not handle customer support related issues?

YESNO

DO YOU UNDERSTAND THAT IF YOU DID NOT ADD FILES TO THE UPLOAD FIELDS, THAT YOUR SUBMISSION WILL BE INVALID AND WILL NOT BE DELIVERED TO OUR TEAM?

YESNO

Having considered these questions, do you still believe your request is valid and wish to proceed with the submission?

YESNO

Your Appeal Request submission has been received. If you did not upload any images / documentation you will need to refresh this page and resubmit the form with those upload fields completed.

Oops! Something went wrong while submitting the form.

FIRST NAME

LAST NAME

EMAIL

PHONE NUMBER

Are you a law enforcement officer?

YESNO

ARE YOU AN ATTORNEY OR LEGAL PROFESSIONAL?

YESNO

QUESTIONS FOR US

Thank you! Your Questions Form submission has been received!

Oops! Something went wrong while submitting the form.

ARE YOU THE TITLED OWNER OF THE VEHICLE?

YESNO

If no, what is the name of the titled owner of the vehicle?

ARE YOU THE ONLY DRIVER OF THE VEHICLE?

YESNO

Are you a law enforcement officer?

YESNO

ARE YOU AN ATTORNEY OR LEGAL PROFESSIONAL?

YESNO

NAME OR ADDRESS OF PROPERTY YOUR VEHICLE WAS REMOVED FROM

IN GREAT DETAIL ANSWER BOTH: WHAT IS THE DESIRED OUTCOME OF YOUR COMPLAINT? WHY SHOULD THAT BE WARRANTED?

DO YOU UNDERSTAND THAT IF YOUR COMPLAINT IS INCOMPLETE, INCOHERENT OR UNJUSTIFIED, THERE WILL BE NO RESPONSE FROM ANY REPRESENTATIVE?

YESNO

Do you understand THAT OUR LISTED TELEPHONE NUMBER and any other office lines do not handle customer support related issues?

YESNO

DO YOU UNDERSTAND THAT THE LOCATION WHERE YOUR VEHICLE WAS TOWED TO DOES NOT HANDLE CUSTOMER SUPPORT RELATED ISSUES?

YESNO

DO YOU UNDERSTAND THAT IF YOU DO NOT ADD ANY FILES TO THE UPLOAD FIELDS, THAT YOUR SUBMISSION WILL BE INVALID AND WILL NOT BE DELIVERED TO OUR TEAM?

YESNO

HAVING CONSIDERED THESE QUESTIONS, DO YOU STILL BELIEVE YOUR REQUEST IS VALID AND WISH TO PROCEED WITH THE SUBMISSION?

YESNO

FIRST NAME

LAST NAME

EMAIL

PHONE NUMBER

VEHICLE MAKE

MODEL

COLOR

YEAR

CLAIM DETAILS

Please Explain in depth what are the details of your claim and how or why you believe they were done by our company.

UPLOAD PHOTOS 1

Max. file size: 25 MB.
Please upload the most recent photos you have of your vehicle prior to being towed showing clear signs of no damage. Please include detailed and clear photos that are only relevant to the claim.if you do not upload any images / files your submission will not be delivered to our team.

UPLOAD PHOTOS 2

Max. file size: 25 MB.
Please upload the most recent photos you have of your vehicle prior to being towed showing clear signs of no damage. Please include detailed and clear photos that are only relevant to the claim.

UPLOAD PHOTOS 3

Max. file size: 25 MB.
Please upload the most recent photos you have of your vehicle prior to being towed showing clear signs of no damage. Please include detailed and clear photos that are only relevant to the claim.

UPLOAD PHOTOS 4

Max. file size: 25 MB.
Please upload the most recent photos you have of your vehicle prior to being towed showing clear signs of no damage. Please include detailed and clear photos that are only relevant to the claim.

UPLOAD PHOTOS 5

Max. file size: 25 MB.
Please upload the most recent photos you have of your vehicle prior to being towed showing clear signs of no damage. Please include detailed and clear photos that are only relevant to the claim.

Automobile owners in Utah are required to carry liability insurance for any vehicle registered within the State. Please enter your insurance information to prove lawful ownership.

INSURANCE COMPANY NAME

UPLOAD COPY OF POLICY

MAX FILE SIZE: 25 MBif you do not upload a copy of your policy your submission will not be delivered to our team.

DATE POLICY EXPIRES

MM

DD

YYYY

INSURANCE POLICY NUMBER

Thanks for taking the time to submit your damage concerns. One of our representatives will be in contact with you shortly to discuss your claim. False claims will be submitted to law enforcement as a report of fraud.

Your Damage Claim submission has been received. If you did not upload any images / documentation you will need to refresh this page and resubmit the form with those upload fields completed.

Oops! Something went wrong while submitting the form.